MEMBERSHIP TERMS AND CONDITIONS FOR SKISTAR MEMBERS (VERSION 2026:06)
These membership terms and conditions (“the Membership terms”) apply between SkiStar AB (publ), reg. no. 556093–6949 (“SkiStar”), and you as a natural person who registers as a member of SkiStar’s customer club SkiStar Member (“Member”). Membership is not offered to legal entities.
By registering for membership of Member, you enter into an agreement with SkiStar AB (publ) in accordance with these Membership Terms. The Membership Terms apply for an indefinite period. We may amend the Membership Terms from time to time. The Membership Terms applicable at any given time are available via the link above. If you do not accept an amendment, you are entitled to terminate your membership of Member in accordance with clause 1.5.
1 Membership of SkiStar Member
1.1
Membership of Member is free of charge. When you register a membership, you will receive a digital membership card on “My Page” at skistar.com and in the SkiStar app. As a member, you will have access to, among other things:
- digital receipts,
- Member Points on purchases and bookings,
- a membership level with associated benefits based on earned Activity Days,
- member offers, and
- skiing statistics, competitions, challenges and pins via SkiStar Game.
You are also offered the opportunity to subscribe to SkiStar All Year. The membership year is twelve (12) months and runs from 15 May each year (the “Membership Year”). At the start of each new Membership Year, your membership level is adjusted based on your current Activity Days. However, your existing Member Points are not affected. For more information about Member Points, see clause 2.
1.2
You must be at least 7 years old to become a member. If you are under 13 years of age, you may not register a membership without the consent of your parent(s) or legal guardian. By registering as a member of Member, you warrant that you are at least 7 years old and, if you are under 13 years of age, that you have the consent of your parent(s) or legal guardian. A member who is under 18 years of age has a limited membership and may only use SkiStar Game. This means that if you are under 18 years of age, you do not have access to offers, benefits, Member Points, qualification for membership levels, or the possibility to take out a subscription.
1.3
You are responsible for your use of Member and for ensuring that such use is in accordance with these Membership Terms. Your use must not violate applicable laws, regulations or good practice, must not infringe third-party rights, be offensive, or entail a risk of harm. SkiStar has the right, but not the obligation, to monitor the use of Member for the purpose of detecting and preventing misuse or breaches of the Membership Terms.
1.4
SkiStar reserves the right to suspend a member and the member’s account if the member breaches the Membership Terms, misuses Member, or otherwise uses Member in a manner that may cause harm to SkiStar, other members or third parties. The suspension may be full or partial and may be temporary or permanent depending on the nature of the breach. A suspended member may not register a new membership or use Member via another member’s login. The member is liable for any damage arising from a breach of the Membership Terms or applicable law. SkiStar’s liability is governed and limited in accordance with applicable law.
1.5
You may terminate your membership of Member by (i) contacting SkiStar using the contact details set out in clause 10, or (ii) requesting deletion of your account in the SkiStar app. Upon termination of your membership, your skiing statistics and any outstanding bonus points, Activity Days and unused benefits will be deleted. Please note that deleting your account in the SkiStar app also entails complete deletion of your personal data held by SkiStar, and not only termination of your membership of Member. The membership cannot be terminated if the member has an ongoing subscription period. Deletion of personal data in connection with termination of membership of Member is carried out in accordance with SkiStar’s Privacy Policy. More information about our processing is set out in clause 8.
2 Member Points
2.1
Member Points are a free-of-charge bonus system provided by SkiStar. Member Points are personal and linked to your membership account. As a member, you can earn Member Points in connection with purchases or bookings made:
- in a staffed SkiStarshop/Concept Store/EQPE Store (excluding Pop by SkiStar),
- online at www.skistar.com and skistarshop.com,
- in the SkiStar app,
- by telephone via Customer Service, and
- at our hotels/lodges when the product/service is paid via a charge note linked to an existing booking made via skistar.com.
For Member Points to be registered, the purchase must be capable of being linked to your membership. For purchases in a staffed store, you need to present your digital membership card. For purchases online/in the app, you need to complete the purchase while logged in. For purchases by telephone, you need to provide your customer number.
2.2
Member Points are awarded only for purchases and bookings that you make for private use within your own household.
2.3
Member Points are not awarded for purchases or bookings made via group, conference or agent bookings. This also applies where gift cards have been used as a means of payment.
2.4
Member Points are not awarded for bookings made directly at hogis.se.
2.5
Member Points are not awarded for the purchase of gift cards.
2.6
Member Points are registered only once it is clear that the purchase remains in effect:
(i) for goods – when the right of withdrawal in respect of the relevant purchase has expired in accordance with the applicable purchase terms and conditions; and
(ii) for travel/activities/rental – when the return travel day/the activity/the rental period has passed.
Member Points are calculated as follows:
2.7
Member Points are calculated on the amount paid for the purchase, excluding any fees that do not relate to the product/service itself, unless otherwise stated in connection with the purchase. The calculation is made in SEK. If you pay in another currency, the purchase amount will be converted into SEK. One (1) SEK gives one (1) Member Point. The bonus value is calculated so that one (1) Member Point corresponds to SEK 0.005 in bonus (i.e. 0.5% bonus). Example: If you spend SEK 10,000, you will receive 10,000 Member Points. The earned bonus for this purchase will then amount to SEK 50 (SEK 0.005 * 10,000 Member Points).
2.8
Earned bonus may be used as a means of payment for your purchases in a staffed SkiStarshop/Concept Store (excluding Pop by SkiStar) and for purchases online at www.skistar.com and www.skistarshop.com as well as in the SkiStar app. The bonus is personal and may only be used by you. The bonus cannot, in whole or in part, be redeemed for cash. Bonus is registered digitally and no bonus vouchers are issued. In order to use the bonus, you must have at least SEK 20 in earned bonus at the time of purchase.
2.9
Member Points are valid for 36 months from the date they are earned and will thereafter expire from the points system. Earned bonus and points balance are shown on “My Page” and may also be communicated via e-mail. Upon termination of membership, earned points expire on the last day of membership.
3 Membership level
3.1
Based on the number of earned Activity Days, you are assigned a membership level (Basic, Bronze, Silver, Gold, or Platinum). The membership level means that you are offered additional favourable discounts and offers. Current information about the membership levels and the terms for each discount/benefit is available when you are logged in under “My Membership” at www.skistar.com.
3.2
You qualify for a membership level when you book an Activity Day-qualifying product or purchase a subscription (see clause 1.1 regarding SkiStar All Year). Information on which products currently entitle you to an Activity Day is available under Activity Day. You will retain your current membership level as long as the bookings on which the qualification is based are not cancelled.
3.3
Regardless of how many unique activities you book for the same calendar day, you will only receive one Activity Day for that day. Example: A member purchases a one-day SkiPass and swimming for the same day. The member receives one Activity Day.
3.4
Activity Days that have passed are reset at the end of the Membership Year, which may affect your membership level. Members who have a subscription remain at the highest membership level at least until the subscription expires.
Distribution of Activity Days
3.5
Activity Days are personal. If you book an Activity Day-qualifying product for someone other than yourself (a “co-traveller”), you may invite the co-traveller to take part in their Activity Day and thereby the benefits linked to the membership level for which your co-traveller qualifies, provided that the co-traveller meets the minimum age requirement in clause 1.2. Only you, as the payer of the Activity Day-qualifying product, may invite a new or existing member to take part in their Activity Day. Example: You purchase two one-day SkiPasses, one for yourself and one for your co-traveller. Since SkiPass is one of SkiStar’s products that entitles you to an Activity Day, you receive one Activity Day. You may choose to invite your co-traveller to Member so that the co-traveller can also take part in their Activity Day. If the co-traveller accepts the invitation, both you and the co-traveller will each receive one Activity Day.
3.6
If you wish to allocate an Activity Day to a co-traveller, you are responsible for ensuring that correct contact details are provided when the invitation is sent. The invitation to take part in the Activity Day is valid up to and including 14 May immediately after the Activity Day has passed. After that, the co-traveller cannot take part in their Activity Day.
4 Offers and information
4.1
As a member, you will receive information that is necessary to administer your membership, such as information about a new Membership Year, updates to the Membership Terms, earned Member Points and your current membership level.
4.2
As a member, you are also entitled to access unique offers and valuable information from SkiStar and SkiStar’s partners. Such offers or information may be sent to you by e-mail, SMS, or displayed to you through external channels, such as social media or SkiStar’s websites and/or app.
4.3
In order to communicate personal and relevant information and offers to you in accordance with clause 4.2, we analyse the data we have collected in various ways. This means that different members may receive different offers. We analyse, among other things, your previous bookings and purchases, demographic data, interests, and other interactions with SkiStar. More information about how we process your personal data can be found in our Privacy Policy.
4.4
SkiStar reserves the right to correct any errors in the information provided in offers and product information, e.g. prices, and reserves the right to adjust such information at any time without prior notice. Offers may be time-limited and may also be subject to availability, booking availability and the opening hours of our physical stores.
4.5
If you do not wish to receive such direct communications referred to in clause 4.2, you may unsubscribe at any time via “My Page” or by using the unsubscribe link in the e-mail or SMS. Unsubscribing does not affect service information under clause 4.1.
5 SkiStar Game
5.1
As a member, you have access to SkiStar Game in the SkiStar app. Through SkiStar Game, you can register your SkiPass, access your skiing statistics, participate in competitions and challenges, collect pins, and more. You can choose whether your profile in SkiStar Game is open or hidden. Via your profile, you can interact with other members, share Game information, upload a profile picture, share location information, and more. If you choose an open profile, you may appear on our digital leaderboards showing skiing statistics, which are displayed at our resorts/facilities. After the end of the season, a summary of your Game activity and skiing statistics will be available in the SkiStar app.
5.2
SkiStar Game also includes an interactive map showing facilities, activities, slopes, and lifts at the destination, along with additional information. You can choose to display your current position on the map. If you add other members as friends, you can also see their position, if they have chosen to share it.
5.3
You are responsible for the content you publish or share in SkiStar Game and you also grant SkiStar the right to use such content in accordance with our Privacy Policy.
6 Availability
SkiStar intends to provide the service 24 hours a day, every day, year-round. However, the service is provided “as is” and SkiStar makes no guarantees regarding the availability of the service. The service may be down from time to time due to planned or unplanned maintenance, operational disruptions, or other circumstances. SkiStar reserves the right to update, revise, or temporarily or permanently discontinue providing the service.
7 Force majeure
No claim may be brought against SkiStar for failure to fulfil the terms where such failure is due to a relieving circumstance that prevents or significantly impedes contractual performance. Relieving circumstances include unforeseen circumstances beyond SkiStar’s control, such as IT failure, natural disaster, fire, war, changes in legislation, government measures, or labour disputes.
8 Personal data
We protect your privacy and take care to comply with applicable data protection legislation. SkiStar is the data controller for the personal data we process about you as a member. More information about how we process your personal data can be found in our Privacy Policy.
9 Cookies
We use cookies on our websites and in our app. More information about our use of cookies can be found in our Cookie Policy.
10 Contact
If you have any questions about Member, please feel free to contact us.
SkiStar AB, org. no. 556093–6949
Phone: 0771-84 00 00
Email: skistarbokning@skistar.com
Address: Fjällvägen 25, 780 91, Sälen (ATT: Customer Service)