Terms and conditions for SkiStar Members (VERSION 2022:09)

These terms and conditions of membership (the "terms") apply to a natural person who is a user/member (the "member" or "you") and SkiStar AB (publ), reg. no 556093-6949 ("SkiStar" or "we") as a service provider of the SkiStar Member customer club ("SkiStar Member") with its associated functions.

By registering as a member of SkiStar Member, you agree to the terms. The terms are valid until further notice, and SkiStar can make changes to the terms at any time. The terms applicable from time to time are available here. If you do not accept our changes, you always have the right to terminate your SkiStar Member membership.

1. SkiStar member membership

1.1 The membership is free of charge. The service gives you access to bonus points on purchases, membership offers and ski statistics, competitions, challenges and pins through SkiStar Game. You are also offered the opportunity to sign the SkiStar All Year subscription - read more about it here »

1.2 Through SkiStar Member, you are offered to use, at your own responsibility, the functions and possibilities offered by SkiStar Member. You must use SkiStar Member in accordance with the terms and not in a way that violates any laws, rules, or ethical standards. Additionally, the use cannot be offensive, infringe upon the rights of others, or pose a risk of harm. SkiStar has the right, but not the obligation, to review your use to ensure that you are not in breach of the terms.

1.3 SkiStar has the right to suspend a member and their account at any time if they do not comply with the terms or act in any other way that may cause damage to SkiStar, another member or a third party. A member that has been blocked is not entitled to re-register or use the service via another member's login. The member undertakes to keep SkiStar safe for any damage caused by the member through its use of the service.

1.4 Membership may be terminated by the member either by contacting SkiStar via the contact details set out in the paragraph 12 or by requesting the deletion of the member's account in the SkiStar app. Deletion of personal data in connection with termination/termination of membership takes place in accordance with SkiStar's privacy policy, see more about this in paragraph 10.

2. Member Points

2.1 SkiStar Member Points, or member points, constitute a free bonus system provided by SkiStar. As a member, you can earn points for purchases made online at skistar.com and www.skistarshop.com. The bonus system is personal and linked to your SkiStar Member profile. Online purchases require you to complete the purchase in logged-in mode and telephone orders require you to enter your customer number in order for the membership points to be linked to you.

2.2 Member points are awarded for purchases for your own household via skistar.com and www.skistarshop.com. This also applies where gift vouchers have been used as means of payment.

2.3 Member points are not awarded when purchasing gift cards.

2.4 Member points are registered for goods when the right of withdrawal for the purchase in question has expired according to the applicable purchase conditions and for trips/activities/rentals when the date of the return trip/activity/rentals has passed.

SkiStar Member Points are calculated as follows

2.5 The total paid for the purchase gives the equivalent number of member points. Member points are calculated in SEK where one (1) SEK equals one (1) member point, the total amount for the purchase is then converted to the currency the member pays in. One (1) member point gives SEK 0.005 in bonus. Example: If you shop for SEK 10,000, you will receive 10,000 member points. The bonus earned for this purchase amounts to SEK 50 (SEK 0.005*10,000 member points).

2.6 The bonus earned can be used as means of payment when the member purchases online at www.skistar.com and www.skistarhop.com. The bonus can never, in whole or in part, be exchanged for cash. All bonuses are registered digitally and no bonus checks are sent to the member. The member must have at least SEK 20 in bonus earned to use bonus when purchasing.

2.7 Member points are valid for 36 months from their earning and then disappear from the points system. Information on earned bonuses is provided on the "my page" and/or via e-mail. Upon termination of membership, points earned are lost on the last day of membership.

3. Membership level

3.1 Based on your activity with us, you will be assigned a special membership level (Basic, Bronze, Silver, Gold or Platinum), which will give you extra attractive discounts and offers - read more about the different membership levels here.

3.2 You qualify for a level when you book an activity day or buy a subscription (see more about subscriptions in the link in point 1.1). Current products that entitle you to an activity day can be found here. The member only retains their special membership level as long as they do not cancel the products that qualified them for that membership.

3.3 Regardless of how many unique activities you book for one single calendar day, you get only one activity day. Example: A member buys a SkiPass for one day and swimming for the same day. The member gets an activity day.

3.4 Completed activity days are deleted annually on 15 May, which may affect the member’s level. For members with a subscription, the member remains at the highest membership level at least until the subscription expires.

Distribution of activity days

3.5 Activity days are personal. A customer who books an activity day for someone else (hereinafter travelling companion) has the opportunity to, provided that the travelling companion meets the conditions for minimum age set out in point 7, invite the travelling companion to participate in his/her activity day and thus enjoy membership level benefits. Only the person who pays for the activity day can invite new or existing members to participate in their activity day. Example: Member, buys 1-day SkiPass for themselves and a friend. Because SkiPass is one of SkiStar's products that entitles a member to an activity day, the member receives an activity day. The member can choose to invite his/her friend to SkiStar Member so that he/she can share his/her activity day. In such cases, both the member and his/her friend get their own activity day.

3.6 A customer who wants to allocate an activity day to travelling companions is responsible for ensuring that the correct contact information is provided when the invitation is sent. The invitation to participate in an activity day is valid until May 15th of the day after the activity day has passed. After that, travelling companions cannot take part in their activity day.

4. ESPECIALLY FOR SKISTAR FREE WIFI

4.1 SkiStar Member has the right to use SkiStar Free WiFi where it is available. SkiStar Free WiFi may only be used for personal use, not resold or offered for commercial services. SkiStar has the right to filter content, suspend and restrict users. By using the Internet via SkiStar Free WiFi, you as a user are obliged to comply with Swedish law. The functionality and content of any website or service accessed via SkiStar Free WiFi, any damage that may result from the content of data transmitted via SkiStar Free WiFi, or any damage brought on by computer viruses or other similar causes are not SkiStar's responsibility. SkiStar is also not responsible for SkiStar Free WiFi always functioning fully, without delay and/or interruption.

4.2 No support is offered for the SkiStar Free WiFi service.

5. OFFERS AND INFORMATION 

5.1 As a SkiStar Member, you are entitled to unique offers and valuable information from SkiStar and SkiStar's partners. Such offers or information may, for example, be sent directly to you via email, SMS or displayed to you through external channels, such as social media or SkiStar's website and/or app.

5.2 In order to communicate personalised and relevant information and offers to you as referred to in the paragraph above, we analyse the data we have collected in various ways. This means that different members may receive different offers based on such analyses. Among other things, we analyse your previous bookings and purchases, demographic data, interests and other interactions with SkiStar. More information on how we process your personal data can be found here.

5.3 SkiStar reserves the right that there may be errors in the information provided in offers and article information such as price, etc. and reserves the right to adjust such information at any time without prior notice.

5.4 If you do not wish to receive direct mailings, you can unsubscribe from them at any time via "my page" or via an unsubscribe link in an e-mail or SMS.

6. SKISTAR GAME

6.1 As a SkiStar Member, you have access to the SkiStar Game function in the SkiStar app. Through SkiStar Game you can register your LiftPass and view your skiing statistics, participate in competitions/challenges, collect pins and more. A member using SkiStar Game can select to create an open or hidden profile. Through the profile, the member can interact with other members, share SkiStar Game information, upload profile picture, etc.

6.2 Members of SkiStar Member are offered to share content via SkiStar Game at their own risk. The content that can be shared can include, for example, pictures, ride statistics, pins, challenges and competitions. The member is responsible for all content that the member provides in SkiStar Game and also grants SkiStar the right to use such content in accordance with what is stated in our privacy policy.

7. Age limit

7.1 A person who has reached the age of 7 may be a member. A person under the age of 16 may not become a member without the permission of a parent. Members under the age of 18 only have the right to take advantage of the SkiStar Game feature and SkiStar Free WiFi and therefore are not entitled to take advantage of a full-scale membership, which includes offers, member points and the ability to subscribe.

7.2 By registering as a member, you guarantee that you are at least 7 years of age and, if you are under 16, have the permission of a parent or guardian.

8. Availability

SkiStar's intention is to provide the service 24/7, all days of the year. However, the service is provided in the present state and SkiStar makes no guarantee regarding the availability of the service. The service may be unavailable from time to time due to planned or unplanned maintenance, operational disruptions or other circumstances. SkiStar reserves the right to update, revise, or temporarily or permanently cease providing the service.

9. Force majeure

SkiStar cannot be held liable for failure to comply with what is stated in the terms and conditions due to a force majeure situation that prevents or significantly complicates contractual fulfilment. A force majeure situation means unforeseen circumstances beyond SkiStar's control, such as a natural disaster, fire, war, changed legislation, government action or labour dispute.

10. Personal data

We protect your privacy and comply with current data protection legislation. SkiStar is responsible for the personal data we process about you through SkiStar Member. If you would like to see our privacy policy, you can find it here.

11. Cookies

We use cookies on our website If you would like to see our cookie policy, you can find it here.

12. Contact details

If you have any questions about SkiStar Member, you are welcome to contact us.

SkiStar AB, Reg. No. 556093-6949
Phone: 0771-84 00 00
Email: skistarbokning@skistar.com
Address: Fjällvägen 25, 780 91, Sälen (ATT: Customer support)