We will do our best to make sure your holiday will be perfect. If you are not happy, please feel free to contact us.
You always have to put forward your comments to our staff regarding your trip, so we have the possibility to correct any errors and flaws straight away on site.
If you haven’t submitted your comments to us, and this is the reason we haven’t been able to assist you, you are not entitled to any compensation according to the terms and conditions of the trip. If you have received compensation at the destination, we will not compensate further after you return home.
If we were unable to assist you with your problem while on location, you will have to make a complaint. We require your complaint in writing, no later than two months after your return.
Fill in the form here with as much information as possible. This will make it easier for us to handle your complaint.
Once we have received your complaint, an e-mail will be sent to your confirmed e-mail address. In order for us to process your complaint in the best way possible, we often have to collect relevant information from other departments, and your comments can be forwarded to other departments within SkiStar. Be aware that the processing time therefor may take a few weeks.