How we work with accessibility

We want our digital services to be accessible to as many people as possible, regardless of their circumstances. Therefore, we continuously work to identify and address accessibility issues. On this page, you will find our accessibility statement, where we describe the known challenges and how we plan to improve accessibility in the future.

How accessible are our digital services?

Have you encountered something that didn't work? We are very grateful if you report issues to us so we can improve the experience for everyone.

Our Platforms

Description of our digital services

On our website skistar.com and in our apps, visitors should be able to book trips and find information about our offers as well as about our destinations and products.  In the SkiStar app, visitors should also be able to participate in challenges and collect pins and vertical meters  based on their skiing statistics.

In our work to ensure accessibility in our digital services, we strive to meet WCAG 2.2 level AA, in accordance with EN 301 549.

Accessibility on the website skistar.com

We have continuously worked throughout 2024/2025 to increase accessibility on skistar.com. This work is ongoing, where we take requirements and legislation into account in all new development that is done and continuously work to deprecate old solutions.

As a user with a visual impairment

These shortcomings directly affect users who use screen readers or who rely on visual aids such as high contrast, large text, or clear cues.

• Low contrast on graphical components: Makes it difficult to distinguish symbols and icons.
• Some images lack alt text: Means they are not described for screen readers.
• Icons are in some cases read out as images: Icons lack accessible names, which hinders understanding.
• Focus indicators have low contrast: Makes them difficult to see when navigating with the keyboard.
• Text size cannot always be adjusted via the browser: Hinders readability.
• Many input fields lack labels: Makes it difficult for screen reader users to understand the field's function.
• Information is sometimes conveyed only by color: Problem for colorblind users.
• Page titles often lack information about which company the page belongs to: Confusing for screen reader users.
• The website lacks support for dark mode: Can be strenuous on the eyes (related to light sensitivity).
• Focus indicators on input fields are often unclear: Difficult to see where one is located.
• Error messages are often unclear: Difficult to understand the problem without sufficient visual or auditory cues.

As a user with a motor impairment

These shortcomings are critical for users who navigate solely with the keyboard, alternative input devices, or who have difficulty handling the precision of the mouse pointer.

• The date picker is difficult to navigate with the keyboard: Deviates from expected behavior and has incorrect keyboard logic (e.g., spacebar for expansion, unclear status reading).
• Focus often lands incorrectly when using pop-up windows: Requires extra effort to find the correct location again.
• Checkboxes change automatically upon tab navigation: Leads to unintentional selections, which requires extra corrections.
• The focus order is not always logical or predictable: Hinders effective keyboard navigation.
• Some interactive elements cannot be reached with the keyboard: Prevents the use of these functions.
• Pop-up windows lack a visual close button: Difficult to close without a mouse or when focus is handled incorrectly.

Overall structure problems

These shortcomings also affect the user experience and general accessibility regardless of specific disability, but have a large impact on screen readers and cognitive aids.

• Headings do not follow a logical hierarchy: Confuses screen reader users and those who use headings to skim content (cognitive accessibility).
• The date picker is unclear for screen reader users (also an impact for motor impairment, but is also a pure screen reader problem).

App accessibility

The most frequent issues in the Android app are that components lack available names and roles, images lack alt texts, visual headers are not coded as headers, and there are problems with color contrast and incorrect button names. In the iOS app, the most common problems are that text size settings are not respected, components lack accessibility roles, and some elements are unclear for screen reader users. Additionally, support for keyboard navigation is sometimes inadequate, the app does not work in landscape mode, and user settings for text size are not respected.

In the iOS app, the most common problems are that components lack available names and roles, there is low contrast on text in input fields, and some elements are unclear for screen reader users.

Email communication accessibility

Our emails have a number of common shortcomings and errors that affect accessibility. Support for user selection of light/dark mode is lacking, the text can be small and difficult to read, links are presented with the URL, and alt texts are missing on images. Additionally, visual headers are not coded as such, making it difficult for screen reader users to understand the structure of the emails. In some cases, input fields lack labels, focus lands behind pop-up windows, and checkboxes automatically change state during tab navigation.

How we work with accessibility

We collaborate with Axess Lab as an external reviewer of accessibility in our sites, apps, and ICT (Information and Communication Technology). We also perform regular reviews  in collaboration with Axess Lab, which conducts manual tests with various types of testing tools, automated tests, and user tests. Our goal is to create the best user experience we can. For you as a customer to feel secure with us, we continuously keep learning about accessibility.

Reporting to the supervisory authority

The accessibility requirements according to the law are considered met with the exception of known shortcomings listed in this accessibility statement.

How do I report accessibility shortcomings?

First, tell us about any problem that prevents you from accessing our services. We can then correct the shortcomings and help you further. Details are available at the top of the page or in this report form. If you are not satisfied with our response, you can report it to the supervisory authority.

Last updated: 18 June, 2025