Cancellation and rescheduling

Re-book or cancel your trip.

Cancellations and rescheduling at our skiing resorts are free of charge during the pre-season

During the pre-season (6 November – 15 December 2023) cancellations and rescheduling are free of charge up until you check in. This means that you as a guest, safely can book your trip with us early in the season.  Read more about our alpine snow guarantee » 

Re-book or cancel your trip with Europeiska ERV's cancellation insurance. 

You haven’t paid for your trip yet, and want to cancel/re-book.
Go to your booking under “My page". Here you can easily cancel / reschedule your trip at no cost.

You have paid the registration fee and want to cancel / reschedule *.
If you have 21 days or more left until arrival, you wouldn’t need a valid reason or cancelling or rescheduling. Contact us at +46 771  84 00 00 so we can help you. When you cancel your stay, we’ll retain the cost of the insurance and an expense fee of SEK 95. 

You have paid the entire sum for your trip, and want to cancel/reschedule*.
If there’s less than 21 days until your arrival you wouldn’t be allowed to reschedule your trip. If you want to cancel your trip. you’ll need a valid reason, which has to be confirmed with documentation in order for you to get a refund for your trip.  

*First, contact Skistar by phone at +46 771 84 00 00 to make your cancellation, and to receive a cancellation confirmation. Then contact Europeiska ERV and make a direct notification here.

Re-book or cancel your trip without Europeiska ERV's cancellation insurance

You haven’t paid for your trip yet, and want to cancel/re-book.
Go to your booking under “My page". Here you can easily cancel / reschedule your trip at no cost.

You have paid the registration fee and want to cancel/reschedule.
Without Europeiska ERV's cancellation insurance you can’t reschedule your trip. For cancellations, contact us at +46 771 84 00 00. The registrations fee will not be refunded.

You have paid for your trip and want to cancel/reschedule.
Without Europeiska ERV's cancellation insurance you can’t reschedule your trip. For cancellation of an already paid trip, different terms apply or Sweden and Norway. Call us at +46 771 84 00 00 and we will help you.