Cancellation and rescheduling

Re-book or cancel your trip.

Cancellations and rescheduling at our Scandinavian skiing resorts are free of charge during the pre-season

During the pre-season (October 28th – December 16th 2017) cancellations and rescheduling are free of charge up until you check in. This means that you as a guest, safely can book your trip with us early in the season.  Read more about SkiStar’s snow guarantee for the Scandinavian skiing resorts » 

Re-book or cancel your trip with Trygg-Hansa’s cancellation and rebooking insurance. 

You haven’t paid for your trip yet, and want to cancel/re-book.
Go to your booking under “My page". Here you can easily cancel / reschedule your trip at no cost.

You have paid the registration fee and want to cancel / reschedule *.
If you have 42 days or more left until arrival, you wouldn’t need a valid reason or cancelling or rescheduling. Contact us at 0771- 840000 so we can help you. When you cancel your stay, we’ll retain the cost of the insurance and an expense fee of SEK 195. 

You have paid the entire sum for your trip, and want to cancel/reschedule*.
If there’s less than 42 days until your arrival you wouldn’t be allowed to reschedule your trip. If you want to cancel your trip. you’ll need a valid reason, which has to be confirmed with documentation in order for you to get a refund for your trip.  

*First, contact Skistar by phone at 0771-84 00 00 to make your cancellation, and to receive a cancellation confirmation. Then contact Trygg-Hansa by phone at 075-243 15 40 or make a direct notification using the damage form here »

 

Re-book or cancel your trip without Trygg-Hansa’s cancellation and rebooking insurance

You haven’t paid for your trip yet, and want to cancel/re-book.
Go to your booking under “My page". Here you can easily cancel / reschedule your trip at no cost.

You have paid the registration fee and want to cancel/reschedule.
Without Trygg-Hansa’s cancellation and rebooking insurance you can’t reschedule your trip. For cancellations, contact us at 0771- 840000. The registrations fee will not be refunded.

You have paid the registration fee and want to cancel/reschedule.
Without Trygg-Hansa’s cancellation and rebooking insurance you can’t reschedule your trip. For cancellation of an already paid trip, different terms apply or Sweden, Norway and Austria. Call us at 0771- 84 00 00 and we will help you.

 

 

We use cookies on this website to provide you with the best possible customer experience. If you continue, it means you agree that cookies are being used according to Skistars cookie policy