Our alpine snow guarantee applies to all our ski resorts and gives you the opportunity to re-book your trip or get your money back if we can’t give you the skiing experience we promised.
Our ski resorts have unique geographical locations with different conditions. If the ski resort you have booked does not fulfil the alpine snow guarantee, you can choose to re-book for another one of our ski resorts.
Our Alpine Snow Guarantee applies to all our ski resorts from December 16, 2023 until the end of the season in spring 2024.
If you’re visiting us early in the season, we’ll even offer you free cancellation or re-booking up until the date when the alpine snow guarantee takes effect. For pre-season trips (November 6 – December 15, 2023), cancellations and re-booking are free of charge up until you check in. Find out more »
As a minimum we guarantee:
Sälen - a total of 15 pistes open between Lindvallen, Högfjället, Tandådalen and Hundfjället.
Åre - a total of 10 pistes open between Duved, Åre Village and Björnen.
Vemdalen - a total of 8 pistes open between Björnrike, Vemdalsskalet and Klövsjö/Storhogna.
Hemsedal - 9 pistes open (10 km prepared pistes).
Trysil - 17 pistes open (20 km prepared pistes).
If we are unable to fulfil the alpine snow guarantee, you may cancel or end your trip early and get your money back, valid until 11:00 am on the day after arrival. We will reimburse the products you booked through SkiStar, such as SkiPass, ski rentals, ski school and lodging, including cancellation insurance.
The alpine snow guarantee does not cover temporarily closed lifts or pistes, as a result of, for example, technical problems or bad weather.