Carefree booking

With our cancellation and rebooking protection, you as a customer get increased security when you book.

Carefree all the way to arrival

SkiPass, ski school and ski rental

You can always change or cancel your SkiPass, ski school and ski rental bookings right up to the first day of validity. This also applies to season passes.

We encourage you to pre-book your equipment here at skistar.com to minimise queueing.

Full refunds 

With our cancellation and booking changes protection, you can always get full refunds up to 21 days before arrival. This means that you can cancel your trip and get your money back without having to submit documentation. 

Free change of booking

You can re-book your lodging free of charge up to 21 days before arrival. You can change your skiing destination, lodging, day of arrival or length of trip up to 21 days before arrival without having to submit documentation.

Cancellation in the event of illness

If you or a loved one should become acutely ill before or during your trip, you can cancel and get your money back upon presentation of a certificate. Valid from the day of booking and all the way until you check out after your stay. 

Terms and conditions

The protection applies to the entire booking. You can purchase it when you book your lodging or afterwards, until the trip registration fee has been paid. The new cancellation and booking changes protection applies only to bookings made from 29 April 2020. The cost of cancellation and rebooking protection will not be refunded. There is a SEK 195 excess.

 

Terms and conditions of the cancellation and booking changes protection » 

Full refunds

Do you tend to book the same lodging every year? Then you know you have to be fast if you want to guarantee getting your favourite property. Our new cancellation and booking changes protection includes full refunds up to 21 days before arrival, so you can feel confident when you act fast to book your holiday in the mountains.

Free cancellation and booking changes

Sometimes things happen that were unexpected when you booked your trip. With SkiStar's new cancellation and booking changes protection you can cancel or change your lodging booking right up to 21 days before arrival.

If someone gets ill

It's always hard when someone in the family gets ill or suffers an accident. Should something unexpected happen, you can feel confident when you book with SkiStar – you will get your booking amount back in full.

Snow guarantee

Our snow guarantee applies to all our Scandinavian ski resorts and gives you the opportunity to re-book your trip, or get your money back, if we can’t deliver the ski product we've promised.

Skier insurance

Protection for those buying a SkiPass and/or renting ski equipment. This insurance covers accidents and damage to or theft of your rented equipment.

Information about Corona

We follow the Swedish Public Health Agency, the Ministry of Foreign Affairs and the industry organizations SLAO and ALF's recommendations continuously and adapt our operations accordingly.