Book safely all year round

With our cancellation and rebooking insurance, you as a customer get increased security when you book.

Be worry-free right up to the day you get here

Free change of booking

You can rebook your accommodation free of cost until 21 days before arrival. You can change the destination, accommodation, day of arrival and travel period until 21 days before arrival without having to submit any certificate.  

Full refunds 

With our cancellation and rebooking insurance, you always have open purchase until 21 days before arrival. This means that you can cancel your trip and get your money back without having to submit a certificate. 

Ski and lift pass, ski school, activities and rent

You can always reebook and cancel lift and ski pass, activities (e.g. ski school and Valle Kids Club) and cycle and ski rent until the day before the first validity period. This also applies to the season pass. 

We warn you to pre-book your equipment here at skistar.com to minimise queueing up. For an extra safe holiday, add a Skier and activity insurance from the European ERV. The insurance is a security for those who purchase a lift or ski pass and/or hire ski or cycle equipment, and applies if you were to have an accident or if the equipment were to get damaged or stolen.

Cancellation in the event of illness

If you or a family member become acutely ill before or during the trip, you can cancel and get the money back by showing a medical certificate. Applicable from the day of booking all the way through until you check out after your stay. 

Terms and conditions

The insurance applies to the entire booking, you can buy it when you book your accommodation or afterwards, until the travel registration fee is paid. The new cancellation and rebooking insurance applies only to bookings made from 29-04-2020. The cost of the cancellation and rebooking insurance cannot be reimbursed. A premium of SEK 195 is charged.

Terms and conditions of the cancellation and booking changes protection » 

Safe with our snow warranty

Our snow guarantee applies to all our Scandinavian ski resorts and gives you the opportunity to re-book your trip, or get your money back, if we can’t deliver the ski product we've promised.

Skier and activity insurance

With the Skier and Activity insurance from European ERV, you are fully insured and get the money back for the remaining days of cycle and ski rental, Lift and Ski pass or ski school booked through Skistar, were you to have an accident or if the equipment were to get damaged or stolen.

Information about Corona

We follow the recommendations of the Swedish Public Health Agency, the Ministry of Foreign Affairs and the industry organisations SLAO and ALF, and adapt our activities accordingly.