With our cancellation and rebooking insurance, you as a customer get increased security when you book.
Be worry-free right up to the day you get here
Free change of booking
You can rebook your accommodation free of cost until 21 days before arrival. You can change the destination, accommodation, day of arrival and travel period until 21 days before arrival without having to submit any certificate.
With our cancellation and rebooking insurance, you always have open purchase until 21 days before arrival. This means that you can cancel your trip and get your money back without having to submit a certificate.
Ski and lift pass, ski school, activities and rent
You can always reebook and cancel lift and ski pass, activities (e.g. ski school and Valle Kids Club) and cycle and ski rent until the day before the first validity period. This also applies to the season pass.
We warn you to pre-book your equipment here at skistar.com to minimise queueing up. For an extra safe holiday, add a Skier and activity insurance from the European ERV. The insurance is a security for those who purchase a lift or ski pass and/or hire ski or cycle equipment, and applies if you were to have an accident or if the equipment were to get damaged or stolen.
Cancellation in the event of illness
If you or a family member become acutely ill before or during the trip, you can cancel and get the money back by showing a medical certificate. Applicable from the day of booking all the way through until you check out after your stay.
Terms and conditions
The insurance applies to the entire booking, you can buy it when you book your accommodation or afterwards, until the travel registration fee is paid. The new cancellation and rebooking insurance applies only to bookings made from 29-04-2020. The cost of the cancellation and rebooking insurance cannot be reimbursed. A premium of SEK 195 is charged.