Here you will find frequently asked questions with answers.
Feel free to look through our FAQ and if you do not find an answer to your question, you are welcome to contact us at logi@skistar.com.
If you already rent through us, you will find contact details for your service office on your owner pages. There you can also manage your accommodation, make your own bookings, book SkiPasses with owner discounts, etc.
You are welcome to contact us at any time of the year, but as the winter season is our peak season, we may take longer to reply from October-December. To make sure that your lodging is bookable by the start of the winter season, we recommend that you contact us in plenty of time.
We take a look at the information about your property. If it is of interest, we will ask you for more information and then carry out an inspection of the property, which will be used as the basis for our pricing. We will inform you of any work that needs to be done to the property before letting and then we can sign the contract.
Next, you need to supplement with photos. You can either take your own photos using our photo guide and then upload your photos to the system or buy the service from a photographer. SkiStar has photographers we work with and can put you in touch. We then build up your accommodation in our system with facts and pictures. How long the process takes is individual and depends, among other things, on any measures that need to be taken and our workload at the time.
If you, as the owner, bring your pets with you, then your lodging must be rented out as pet-friendly, but with consideration for people with allergies. Our guests are increasingly asking to bring their pets on holiday, so if you could consider allowing pets in your lodging, you may get more bookings.
Prices, and therefore income, vary depending on where the lodging is located, what facilities it has and the condition it is in.
Calculate your potential revenue here »
Prices are dynamic, market-driven and based on demand. We monitor the booking situation and adjust the prices accordingly and focus our sales on wherever we spot a need to increase occupancy and hence your revenue.
The number of weeks you get each winter season is based on which benefit category you belong to. For the Blue benefit category, the max. number of weeks is eight, and for the Red benefit category, the max. number of weeks is six. As the owner, you are entitled to select your own number of weeks and book them via your owner pages on skistar.com.
Benefits are based on the number of owner weeks you want to use next season. Your owner weeks for the upcoming season must be reported to SkiStar annually by 1 November at the latest or booked via your owner pages.
We use an IT system where all our lodgings are presented in the same way, so that everyone gets equal opportunities to rent their lodging out. This means that none of our owners can influence the text or information displayed in the booking on skistar.com.
If anything breaks or stops working in the lodging, we will do everything we can to ensure that the lodging remains in a rentable condition. For example, if the dishwasher stops working, we will either fix it or put in a temporary dishwasher until the problem is resolved.
Depending on what has broken and what the cause of the damage is, guests may be liable to pay for any damage/repairs. In the event of damage to the lodging, such as broken household goods or water damage, it is your responsibility to contact your insurance company.
If you rent out your property through SkiStar, it is important that you inform your insurance company that you intend to rent out your lodging as most companies have a rental supplement. This means that if your property is damaged and you don’t receive your rental income for a particular period, you can claim compensation for the lost income from your insurance company.
If you have a company-owned lodging and must account for VAT, you will have to pay rent for your owner weeks. The percentage of revenue will be slightly lower, but the cost of the spring clean and pre-season clean is included in the agreement. In order for optional tax liability to be applicable to you as the owner, the property must be rented out (to SkiStar) for permanent use in a VAT-payable business. It is not possible to restrict use to specific times, e.g. only rent in the winter and retain use of the property in summer. For the same reason, you must rent back the property on market terms from SkiStar for the amount of time you want to spend in the lodging. As SkiStar rents the whole of the lodging from the owner and rents it out in its own name, the owner does not retain a right of use during the rental period. Otherwise, this would affect the tax paid by the owner on renting it out. The market price is equivalent to the current guest price minus a 20% discount. The rent is paid in advance and your share of the rent, as the owner, is paid via the usual owner settlement or invoicing process. For more information on voluntary tax liability, see www.skatteverket.se.
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