We deliver to Sweden, Norway, and Denmark.

You can collect your item in-store, have it delivered to the cabin you have booked or request that the item be transported from us as follows:

Small parcel:
The goods are sent to the collection point located closest to the postal address given as the delivery address by you. When the parcel is available for collection at the collection point, a text with the serial number details will be sent to the mobile phone number given at the time of order. You must present a valid ID when collecting the parcel. 

This option is free of charge for orders exceeding:

  • 500 SEK when shipping within Sweden. For orders below 500 SEK will it be a shipping fee of 49 SEK.
  • NOK 1000 when shipping to Norway. For orders below NOK 1000 will it be a shipping fee of NOK 49.
  • DKK 1000 when shipping to Denmark. For orders below 1000 DKK will it be a shipping fee of 49 DKK.

 

Home delivery: 
The goods are sent directly to your home. Notification of the home delivery is given by phone. Home delivery usually means delivery to the address's front door or boundary (i.e. not brought into a flat or house). 

If you as a customer have agreed with the carrier that the goods are to be delivered without recipient, the risk for the goods are transferred to you upon delivery according to our terms and conditions.

Home delivery fees:

The following applies on orders that contain goods longer than 150 cm:

  1. Free shipping if the total cost of the order is greater than 1500 in local currency.
  2. 149 shipping cost in local currency if the total cost of the order is less than 1500 in local currency.

The following applies for orders that do not contain goods longer than 150 cm:

  1. Shipping costs are always 149 in local currency.

 

Collection from the SkiStarshop: 
Goods can be collected from a SkiStarshop Concept Store of your choice at any of our destinations.

You can collect your goods at:

  • SkiStarshop Concept Store, Sälfjällstorget, Sälen
    (Delivery time 1 working day)
  • SkiStarshop Concept Store, Tandådalen, Sälen
    (Delivery time 1 working day)
  • SkiStarshop Concept Store, Vemdalsskalet, Vemdalen
    (Delivery time 3 working days)
  • SkiStarshop Concept Store, Björnrike, Vemdalen
    (Delivery time 3 working days)
  • SkiStarshop Concept Store, Hemsedal Skisenter, Hemsedal
    (Delivery time 7 working days)
  • Hanson Concept Store, Åre torg, Åre
    (Delivery time 3 working days)
  • Velkomstsenteret, Trysil Turistcenter, Trysil
    (Delivery time 7 working days)
  • Velkomtsenteret, Trysil Høyfjellssenter, Trysil
    (Delivery time 7 working days)

This option is always free of charge. You must present a valid ID and receipt on collection.

 

Delivery to cabin:
Get your order delivered direct to your lodging* when you arrive. In order to choose the “Delivery to cabin” option, you must be logged in to “my page”, have a cabin booking with an arrival date within the next three weeks, and place the order with skistarshop.com no later than two days before you arrive.

If you choose to have your order delivered direct to your lodging, we will drive it there on your arrival date. This delivery option is free of charge.

*Applies to selected lodging in Sälen only, booked via skistar.com. If the “Delivery to cabin” option is unavailable for selection at the checkout (within the aforementioned time frame), we are sorry, but we are unable to deliver to this cabin.

 

Delivery time
The standard delivery time for small parcels or home delivery is 1-7 working days from the date we confirm your order by e-mail. If the good needs to be mounted or in some other way modified or adapted, the delivery time is between 5-10 working days.

When collecting a good from a SkiStarshop Concept Store, the good is normally available 3-7 working days after the date of our confirmation to you. When your order is sent from our stores, an e-mail is sent to the given e-mail address.

The above-stated delivery times may vary and we cannot guarantee these times. If a delivery is late, you must contact our customer service

 

Uncollected parcels/consignments
Goods that have not been collected from external collection points or from our shops within 14 days from the first notification to you will be returned to us (this also applies to our own shops, so you is advised not to order goods for in-store collection earlier than 20 days before collection).

If the goods is returned after the above deadline, the customer will be charged a fee of 299 in local currency to cover the costs of our administration, carriage, return carriage and handling. Uncollected parcels are not covered by the right to a cooling-off period.