You should always tell our staff at the destination what you think, so that we get the chance to correct any mistakes and shortcomings right on the spot.
If you have not given us your viewpoints and we thus have not had the opportunity to be of assistance, then according to customary practice as well as the terms of travel you are not entitled to any compensation.
If you have received compensation at your destination, we usually do not provide additional compensation after you have returned home.
If we were not able to solve your problem at your destination, you can file a complaint.We need your complaint in writing, within two months after your return home.
Please fill in form here with as many details as possible, to make it easier for us to process your complaint.
When we have received your complaint, we'll send a confirmation by email. In order to be able to process your complaint in the best possible way, we often need to gather information from other departments, and your viewpoints may then be forwarded to other departments within SkiStar. Please note that processing thus may take a few weeks.
SkiStar Sälen takes no responsibility for lost property but we will naturally try to help for a short while after you arrive home as follows:
- We keep lost property for two weeks, then it is discarded.
The exceptions are items that the police classify as valuables (e.g. ID, mobile phones, cameras, keys, etc.). These are handed to the police a few times a season.
In cases where we still have the lost property and you wish to have it sent to you at home, we can offer assistance with this, contact us. You pay the freight in advance, after receipt of payment we will send you your lost property.