Booking information

Important information about your booking

Payment

Please pay for your treatment in the spa shop on the ground floor of Experium or by card for online bookings.

Booking/cancellation

Treatments can be booked online (skistar.com/experium), in the spa shop on the ground floor or by phone on +46 280-861 00. You will receive a booking confirmation on which you can check that the correct date, time, and treatment has been booked. Cancellations must be made at least 24 hours before treatment, otherwise you will be charged the full cost of treatment.  

Before your treatment

Make sure you're in good time! Entrance is via the spa shop on the ground floor of Experium. A booked treatment includes entrance to Sauna World. We recommend a visit to Sauna World together with your treatment as a chance to unwind. Be sure to pack your swimwear for Sauna World, plus a dry change of clothes to wear during your treatment. Dressing gowns and slippers are available for use if you so wish. If the shop is closed, enter via the bathing entrance.

Miscellaneous

There is great demand for our treatments, so we recommend that you book well in advance. At the time of booking, we need to know if you have any illnesses, allergies, intolerances or are pregnant, so that we can help you choose the right treatment. Pregnant women are treated only after week 12. Sauna World and the treatment part have an age limit of 12 years accompanied by an adult and 18 without. We treat healthy customers with no contraindications for massage. Please note that we have both male and female therapists.

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