FAQ

We have compiled the most frequently asked questions about the app below. If you can’t find an answer to your question, you’re welcome to contact us and we’ll be happy to help you out.

Why do I need to provide my email address?

We can send your receip8t by email if you provide your email address.

 

Why do I need to provide a security code?

The security code is used to verify card payments made via the app. 

 

Where do I find my receipts?

You will find them under Your Orders. If you want to forward a receipt to your email address, click on the three dots in the top right corner and select Email receipts.

 

Where can I use the app?

You can use it at all points of sale registered in the app under Restaurants.

 

Are there other methods of payment?

At the moment, we are only able to process card payments. You can register several cards, for example, company cards and private cards.

 

What happens to my card data when I register it on the app?

Your card data is stored on a secure PCI certified server. The data is not stored on your phone or the app server. All data sent via your phone including the payment service our encrypted in accordance with applicable standards for Internet payments.

The payment service uses a closed system provided by Svea Ekonomi. The system complies with global requirements, in accordance with the Payment Card Industry Data Security Standard (PCI-DSS)

 

What happens to my personal data?

Your personal data is stored on secure servers and will not be made available to any third party.

 

Does the app cost anything?

No! The app is free to download and use.

 

What phone settings are important to think about?

To get the most out of the app, you should allow push and location notifications. You can find those settings in your phone.

 

I can’t add my charge card, what should I do?

Your bank needs to register your charge card for online payments. This is usually done via online payments/Internet purchases.

Log on to your bank’s website and order a Verified by Visa and MasterCard SecureCode for your card and follow the instructions.

 

What happens if my Internet connection is cut off after I’ve placed my order?

Just provide your name and your order when you fetch your food. The staff will then be able to find your order. You will be able to place new orders when you’re back online again.

 

How do I reset my account and password?

If you have forgotten your password or cannot logon for any other reason, contact hovmastare.experium@skistar.com for support. Our support staff will help you reset your account.

 

What do I do if I have a food allergy or follow a special diet and want to order food?

If you can’t choose from the app or it doesn’t show the ingredients, contact the restaurant to find out the ingredients or place a special order.

 

How to do it:

Register as a customer, register your card and pick a code

Open the app and choose the restaurant you would like to pick up your food from

Select food and side orders

Pay with your charge card (this only needs to be done once)

You will receive a message when your food is ready

Pick up your food at the selected restaurant

 

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