Snow guarantee

The snow guarantee means that we will either refund your money or you can re-book your trip if we are unable to provide the ski product we promised. For those who arrive early in the season, we are now accepting free cancellations and re-bookings until the date the snow guarantee starts to apply.

SkiStars snow guarantee

SkiStars snow guarantee applies to all our Scandinavian destinations from 17 December 2017 to the end of season. During the pre-season (28 October to 16 December 2017) we offer free cancellations and rebookings up until you check in. Read more »

We guarantee a minimum of  15 open pistes total in Lindvallen, Högfjället, Tandådalen, Hundfjället. (10 for older skiers and 5 for the younger skiers) 10 open pistes total in Duved, Åre by and Björnen. 8 open pistes total in Björnrike, Vemdalsskalet and Klövsjö/Storhogna descents of at least 8 km and 628 vertical feet descents of at least 20 km and 620 vertical feet

SÄLEN - 15 open pistes total in Lindvallen, Högfjället, Tandådalen, Hundfjället. (10 for older skiers and 5 for the younger skiers)

ÅRE - 10 open pistes total in Duved, Åre by and Björnen.

VEMDALEN - 8 open pistes total in Björnrike, Vemdalsskalet and Klövsjö/Storhogna

HEMSEDAL - descents of at least 8 km and 628 vertical meters

TRYSIL - descents of at least 20 km and 620 vertical feet

If we cannot meet what´s promised in the snow guarantee you have the option to cancel or interrupt your stay and get the money back until 11:00 the day of arrival. We will refund the amount you have paid us for SkiPasses, ski hire, ski school and lodging including cancellation insurance. 

Information about whether the snow guarantee applies, can be found here at skistar.com prior to arrival.

 

The snow guarantee does not apply to lifts or pistes that are temporarily closed, e.g. due to technical problems or bad weather. The snow guarantee also does not apply to St. Johann in Tirol.