Customer service/Support

We are here to help you before, during and after your stay with us. Contact us the way that suits you. The most common questions and answers are gathered in the customer forum, so start your search there.

Useful information

Text entered in our forum is public and can be read by everyone.

Unfortunately we cannot receive booking enquiries by mail, chat or forum. Please contact us by phone if you want help problem when booking via

Chat with us (english):

Mon-Fri 08:00-22:00
Sat-Sun and special holidays 09:00-22:00

Call us: 
0800-298578 (within Austria)
+46 771-84 00 00 (from other countries)

Our operators speaks english 

Mon-Fri 08:00-19:00
Sa-So und an Feiertagen 09:00-19:00

Booking terms and conditions

Valles Winter Games

Mach mit bei Valles Winter Games (Woche 11-12) und probiere all die tollen Dinge aus, die auf Skiern möglich sind! Gratis SkiPass für Kinder/Jugend.