HOW CAN I VIEW THE BOOKING OVERVIEW FOR MY PROPERTY?
As a property owner you can view bookings for your property on our website. You can view bookings for the current or the previous years.
• Go to
www.skistar.com/eiere • Select “Trysil”
• Log in using your owner number and password.
This will take you straight to your property, where you can view bookings, arrival/departure dates, booking references and the type of booking (own use, through travel agent, etc.). If you change the date to view, for example, the previous year, you must click “skapa rapport” (“create report”) after changing the date. You can change your password by logging in to “My Page”.
WHAT DO THE DIFFERENT CODES IN THE BOOKING OVERVIEW MEAN?
“Standard” means that the property has been booked over the phone or online. “Rsb Kredit” means that the property has been booked through a travel agent/tour operator. “Ägare” (“Owner”) means that the property is reserved for the owner’s own use.
HOW DO I RESERVE THE PROPERTY FOR MY OWN USE?
To reserve your property for your own use, send an e-mail to eiere.trysil@skistar.com, or contact us by phoning +47 62 45 44 67 or +47 62 45 44 78.
If you are picking up the key at our reception, we need to know this in advance. Key issue for owners’ own use is charged at a cost of NOK 800.
Check-in for owners’ is at 17.00 at the earliest and check-out is at 11.00 at the latest. The property must be cleaned and made ready for the next guest before your departure.
Final cleaning must be ordered three days prior to departure at the latest. Charges for final cleaning are deducted from the fees payable to the owner. You will find a price list for final cleaning in the section containing information about your property and in our online booking interface.
If you wish to book any extras, such as bed linen, firewood, cots, high chairs, etc., this is possible on agreement and will be deducted from the fees paid out to the owner.
WHEN DO I NEED TO CHECK OUT FROM MY OWN PROPERTY?
Check-in is at 17.00 at the earliest and check-out is at 11.00 at the latest. The property must be cleaned and made ready for the next guest before your departure.
WHAT ARE THE RECEPTION OPENING TIMES?
Click here to see the reception opening times.
WHAT TYPE OF EQUIPMENT DOES THE PROPERTY NEED TO HAVE?
When we take on a new property to be rented out, certain minimum standards must be met. The property shall have as many seats in the living room and kitchen as there are beds. There should be table settings for at least 50% more people than there are beds for in the property.
We urge you to ensure that there are spare table settings available in the property. Extra table settings will be supplied by Trysilfjellet Alpin AS from their stock unless a reserve is available. This will be deducted from the fees payable to the owner.
We offer equipment packs; contact us for a quote.
All equipment, furniture and fixtures must be functional and hard-wearing. This also means that surfaces should be treated to reduce wear. It should be easy to operate any technical installations. Instructions from the owner may be required.
The property can have unique characteristics, but should not be decorated with personal items, photographs, etc. A good overall impression is important.
For further information: Download equipment list (PDF).
HOW MANY KEYS TO THE PROPERTY DOES SKISTAR REQUIRE?
We need seven keys in total: four for reception and three for caretaker/cleaners.
WHAT HAPPENS IF EXTRA TABLE SETTINGS ARE REQUIRED?
We will supply extra table settings when required without contacting the owner. We urge you to ensure that there are spare table settings available in the property. Extra table settings will be supplied by Trysilfjellet Alpin AS from their stock unless a reserve is available. This will be deducted from the fees payable to the owner.
We offer equipment packs; contact us for a quote.
WHEN ARE FEES PAID TO THE OWNER?
Fees payable to the owner are paid out in arrears on the tenth day of every month.
WHAT DOES SKISTAR'S INTERMEDIARY COMMISSION INCLUDE?
Skistar handles all work relating to the rental business, including marketing, sales, collection of payment, key issue, property inspection and cleaning. Guests must cover any costs associated with checks/inspections, laundry, etc. This is therefore not included in the settlement between the intermediary and the owner.
CAN I KEEP PERSONAL ITEMS IN THE PROPERTY?
We recommend that you keep private property in a cupboard that can be locked. Alternatively part of the ski shed could be used, but in an area dedicated for personal items only.
WHAT RULES APPLY FOR PETS AND SMOKING?
Smoking is not allowed in any of the properties we manage. This also applies to the owner’s own use of the property. It is up to you to decide whether or not you want to allow pets in the property.
WHAT DOES THE SNOW GUARANTEE MEAN FOR ME AS AN OWNER?
Click here for up-to-date information about Trysil Mountain’s snow guarantee. The owner shall not be entitled to payment for a rental period in the event that a guest is reimbursed due to a lack of snow.
WHAT RULES APPLY FOR CANCELLATION OF BOOKINGS?
The owner shall not be entitled to payment if a guest cancels a booking 15 days or more before arrival (including the arrival day).
The owner shall be entitled to payment if a guest cancels a booking less than 15 days before the scheduled arrival day.
The owner is not entitled to payment if a guest both books and cancels a booking less than 15 days before the scheduled arrival day.
DO I RECEIVE A DISCOUNT ON SKI PASSES AS A PROPERTY OWNER?
You will receive 15% off when purchasing your season ski pass before 1 October. If you bought a season ski pass the previous year, you will have your card topped up when payment has been registered. New cards will be dispatched once payment has been registered and we have received the required photograph.
