Cancellation

The Guest may cancel the booking verbally or in writing to SkiStar or to the location where the booking was received. SkiStar only accepts cancellations/rebookings made by the Guest. SkiStar is responsible for confirming the Guest’s cancellation in writing. In the event of cancellation or of changes being made to bookings, SkiStar is entitled to levy an administration fee of SEK 195.

For accommodation and/or travel cancelled 60 days or more prior to arrival, SkiStar shall retain the deposit and an administration fee of SEK 195. 

For accommodation and/or travel cancelled 59 days or less prior to arrival, SkiStar shall retain 100% of the price for accommodation and/or travel.

To be able to rebook acommodation and/or travel, SkiStar cancellation insurance is required. See the terms of the cancellation insurance.

The Guest can cancel/rebook the SkiPass, ski school, and ski rental up to 3 days prior to the first day of validity and receive a refund, minus an administration fee of SEK 195, paid into an account of which details have been given to SkiStar.

When booking combinations of Arrangements sold by SkiStar for a price indicated in advance (packages), the Guest cannot cancel individual products in the Arrangement. For cancellation of individual/all persons in the package, the same rules apply as for cancellation of accommodation/travel. The following applies to bookings for unspecified packages: Requests for cabin/apartment facilities, location, pets allowed/not allowed, distance to lifts etc. will not be taken into consideration. SkiStar reserves the right to change the accommodation unit up until arrival, even if accommodation has previously been confirmed, without contacting the customer, guests with particular requirements of accommodation unit or location are recommended to book specific accommodation.

More information under terms and conditions

To cancel products that have not been paid for, go to My page

To cancel products that have been paid for or the ski school, contact our booking facility on tel +46(0) 771- 84 00 00